How to Embrace Conflict for Effective Problem Solving

1-Hour Breakout Session
Wednesday, May 11 from 1:45 p.m. – 2:45 p.m. ET
ECQ 2: Leading People
Attendees Can Earn 1 CPE

Are you bracing for an important conversation at work? Maybe there’s someone you don’t get along with or someone with the proverbial “difficult personality.” Or maybe you simply have to convey difficult information on behalf of your agency. Figuring out how to have challenging conversations in a safe, equitable and constructive way is paramount.

Key Takeaway: In this interactive session you’ll explore the communications skills needed to address and resolve conflicts so that you feel like you have the tools you need to have difficult conversations, rather than avoid them.

Relevant Competencies: Oral Communication, Written Communication, Problem Solving, Technology Management


Rueben D. Perez, Faculty Member, Federal Executive Institute-Center for Leadership Development/OPM