Utilizing Data to Help Your Team Improve Processes

1-Hour Breakout Session
Wednesday, Sept. 21 from 1:45 p.m. – 2:45 p.m. ET
ECQ 4: Business Acumen
Attendees Can Earn 1 CPE

Data is now available to us in greater quantities than ever before. How do we effectively and efficiently help our teams use this vast amount of complex data to improve and transform processes?

Key Takeaway: The key is to discover how to collect, analyze, and use data to drive improvements within your teams and organizations. In this session, you will hear from a government leader about ways to support your team in making data-driven process improvements.

Relevant Competencies: Problem Solving, External Awareness


Megan R. Huss, Director, Process & Performance Improvement Program, Center for Leadership Development, OPM

Megan Huss is the Director of the Process & Performance Improvement Program (PPIP) in the U.S. Office of Personnel Management.  Megan established PPIP in 2018 and leads the development of process and performance improvement capabilities in public sector organizations through trainings, workshops, and project-based learning initiatives that support utilizing data to transform government processes, shifting from low-value to high-value work, and uncovering root causes of complex challenges. Megan has held many leadership roles during her 15 years with OPM HR Solutions in Organizational Change & Transformation; Workforce & Succession Management; Strategy & Business Planning; as well as Operations Management.  Megan holds a B.A. and M.S. in Industrial-Organizational Psychology.