How Managers Can Create Psychological Safety at Work

11:15 AM-12:15 PM ET/8:15-9:15 AM PT – Breakout Session Round 1 (1 CPE Credit):

Numerous studies have shown the negative impact that a lack of trust and support can have on employees. Managers and supervisors are responsible for creating and fostering a culture of psychological safety so that teams can thrive and perform. This breakout session will show you how to do that.

Key Takeaway: You’ll walk away with a deeper understanding of how to create a culture of psychological safety on your team.

ECQ 2: Leading People


Lisa Jammer is the Chief People and Culture Officer at the Texas Department of Information Resources. In this role, she leads the vision, strategy, development, and execution of talent and culture management programs to advance the agency’s mission, vision, and core value statements. She has 19 years of human resources experience with 11 of those years in Texas state government. Prior to state service, Lisa served in a variety of human resource, treasury, and accounting roles with Indeed, Waste Management, and Continental Airlines.

Lisa has a Master of Science in Human Resource Development from the University of Houston, a Bachelor of Science in Business Management. She is a Certified Diversity Professional and has successfully earned the PHR and SHRM-CP designations.


Randa Maldonado, PHR, People and Culture Director at the Texas Department of Information Resources, has over two decades of dedicated government service in human resources, Randa is a well-respected professional who cultivates an engaged and dynamic workplace culture. As a strategic partner to senior leaders, she develops and implements initiatives that fuel innovative and elevated employee engagement. Certified as a Professional in Human Resources (PHR), Randa brings a wealth of expertise in HR practices, employment laws, and people-related compliance. Randa’s commitment to excellence has been recognized with DIR’s prestigious Team Excellence award.

Beyond her impactful contributions, Randa is deeply invested in nurturing the next generation of HR professionals through mentorship, relevant discussions on people and culture trends, and more. With her visionary leadership and unparalleled dedication, Randa continues to shape thriving workplaces where talent flourishes and organizations thrive.